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SHIPPING

During checkout, for all standard parcels you will have the following shipping options available:

 AUSTRALIA POST – REGULAR PARCEL POST

  • $8.75 Australia Wide & International

AUSTRALIA POST – EXPRESS POST

  • $12.80 Australia Wide & International

Express Post Service is Guaranteed Next Day delivery for some metro areas. Please check here to see if your postcode is within the Australia Post Express Post Network Guaranteed Next Day delivery area. If your postcode is not within the Express Post Network - choosing this option will still be faster than standard Parcel Post.

LARGER PARCELS 

All larger items including the Dohm White Noise Machines and Bulk Earplugs (100 & 200 pairs) will be freighted at a cost of $15

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Tracking 

ALL ORDERS ARE DELIVERED WITH TRACKING.

Once your order has been shipped, you will receive an email notifying you of this, including the parcel tracking number.

Please feel free to get in touch with us at orders@earstore.com.au if you have any questions regarding shipping. We are happy to help!

Dispatch

We endeavour to process all orders the same day provided that orders are received and paid in full by 2:00pm. All orders after this time are processed and shipped the very next business day.

All orders placed weekends (Saturday & Sunday) and Public Holidays will be sent on the next available business day.

PLEASE NOTE: We aim in every way possible to get our orders out the same day that we receive them, having said that, you'll be happy to know that we are here at Ear Store humans and sometimes, just sometimes, "things happen" in our world/s that are out of our control and on the very rare occasion your order may be processed and shipped within 24 hours of receiving. 

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Estimated delivery times

Estimated delivery dates depends on where you are located and it is calculated from the time you receive your 'Order Shipped' email.

The following are estimates only, and are based on information provided by Australia Post and Fastways couriers:

Estimated delivery times for Australia Post

  • Parcel Post: 2 to 5 business days (not including day of posting) please allow 7 to 10 business days for metro areas
  • Express Post: Guaranteed Next Day (Within Express Post Network) Express post - 2 to 4 business days for metro areas

You should allow for a further 3 business days (in addition to the above) for delivery to remote areas as an estimate only.

Estimated delivery times for Fastway Couriers

South East Queensland: 1 to 2 business days for metro areas.

Queensland (excluding SEQ) : 1 to 3 business days
Sydney and surrounds : 1 to 2 business days
Canberra and surrounds : 2 to 3 business days
Melbourne and surrounds : 2 to 3 business days
Hobart and surrounds : 5 to 7 business days
Adelaide and surrounds : 2 to 3 business days
Perth and surrounds : 5 to 7 business days

For all Fastways Couriers location availability please click here

If the goods are delivered by courier, your parcel parcel will be delivered during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you how to collect the parcel during normal business hours. Should the Customer not respond to a calling card and the parcel is returned to Ear Store as unclaimed, further freight charges may be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.

International 

  • 6 to 15 business days (not including day of Posting)

International customers feel free to contact us on sales@earstore.com.au for a shipping quote.

Terms & Conditions

Depending on the nature of the Goods ordered, Ear Store will arrange for delivery of the Goods by Australia Post or a courier. Ear Store will use its best endeavors to deliver the Goods to the Customer's nominated delivery address within the time period specified however Ear Store will not be liable to the Customer or anyone else for any losses suffered or incurred due to delay.

For deliveries within Australia, the Customer should allow for standard Australia Post delivery times. The estimated delivery date depends on where the Customer lives, and is calculated from the time the Customer receives the 'Order Shipped' email and not from the time the Order was placed. The following are estimates only, and are based on information provided by Australia Post: 

Delays

Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and the customer will be contacted to collect from there. Some remote locations such as islands can only be accessed by boat therefore normal shipping times do not apply. 

The delivery dates are estimates only. Ear Store will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package through Australia Post or Fastways Couriers.

Ear Store Online cannot investigate dispatched missing orders until 10 business days after the customer has received the 'order shipped' email, as per Australia Post guidelines. If your package has still not arrived at this time please contact us at admin@earstore.com.au

Delivery Details

The Customer must ensure that the Customer enters the correct delivery address as parcels which are returned to Ear Store as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.

Damage or Loss

Any damaged or lost orders are subject to an investigation carried out by the courier service. This investigation can take up to 10 business days and we must allow the delivery company to complete their investigation before we can take any further action in to the where about of the parcel. 

Australia post does not require a signature for delivery unless otherwise specified. Customers not in attendance when an order is delivered may find their parcel left at the residence in a safe spot i.e. letterbox or will receive a card with information on collection of the order. Australia Post does not redeliver items that have been transferred to a local post office for collection.

Special instructions can be left for delivery of your order during checkout, Ear Store takes no responsibility in the case that these instructions are not followed.

If the customer leaves specific shipping instructions for a parcel to be left at a property then the parcel is left at the customer’s own risk. Ear Store accepts no responsibility or damage or loss of parcels that have been left as per the shipping instructions.

Subject to Ear Store's return policy, Ear Store will take all reasonable care to appropriately pack all Orders, but will not be liable or responsible for any damaged Goods or missing Orders.

Subject to payment, property and risk in the Goods passes to the Customer upon delivery of the Goods to the Customer's nominated delivery address. Anyone at the Customer's nominated delivery address who receives the Goods shall be presumed by Ear Store to be authorised to receive the Goods.

 


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